Here at Yugen we strive to provide you with quality apparel for an affordable price. We are a San Diego based company and have been in business since September 1st, 2016. Although we are a newer company we have used our experiences to build and shape a brand we are proud of. Yugen started as an idea a few friends had one summer and is now, after months and months of planning, a reality. We are exited to move forward and are very thankful to our customers that are helping us grow into as brand!
Where are you located?
- We are located in San Diego, Ca but we have dispatch centers all around the world!
How do your sizes run?
- Our items run small! Please order 1 size bigger than normal. We do not accept returns for orders unless they arrive damaged so please make sure you order the correct size!
How long does it take to receive my order?
- It takes 2-5 business days to process your order and 10-25 business days depending on your origin country. (Because of the holidays, we've received a huge influx of orders so delivery times might take an extra 5-10 business days)
How do I track my order?
- When your order is shipped you should receive an email with your tracking number. If you don't please feel free to contact us!
Can I cancel my order?
- You can cancel your order within 1 days of the purchase date. We do not accept cancels after that because the order has typically been processed by then.
Can I return my order?
- Unfortunately we do not accept returns unless the item arrives damaged.
How do I contact you?
- Our only forms of customer support is twitter dm and email support.